Choosing A Product
How can I get more detailed information about a product? If you're not finding enough information on our web site, just call, email, or click chat to speak with a product expert.
Where can I find more information about a particular product feature? Our feature guide provides a more in-depth look at the most common radar detector features. You can also click the feature description on the product detail page.
General Radar Detector Questions
Are radar detectors legal in my state? Radar detectors are currently illegal in passenger vehicles in Virginia and Washington, DC. There is a federal law banning use of radar detectors in any commercial vehicle over 10,000 pounds. Radar detectors are also illegal on any military base.
What kind of range do the models you carry get? Range varies widely based on the quality of the model you buy and the conditions on the road at the time you are driving. In general, just like with most everything, the more money you spend the better quality detector you will get and the better range you will receive. We encourage our customers to read radar detector reviews, or contact us with specific questions regarding product performance.
Will a radar detector detect an upcoming speed camera or photo camera? It depends. Photo enforcement devices, such as speed or red light cameras, cannot be counted on to emit a radar signal detectable by most radar detectors. However, some high end radar detectors such as the Escort 9500ix or the Escort iX have a GPS and a database of camera locations and can provide alerts. Our photo radar section includes other products that specifically protect against these types of threats.
What frequency ranges do the radar detectors that you carry detect? All radar
detector models that we carry will detect the following frequency ranges:
X-band: 10.525 GHz +/- 25 MHz
K-band: 24.150 GHz +/- 100 MHz
Ka-Band: 34.700 GHz +/- 1300 MHz
Laser: 904nm, 33 MHz bandwidth
Some models that we carry, such as the Cobra SPX 6700 and the 7800BT, will also detect the Ku band. The following is the Ku band range:
Ku-Band: 13.400 GHz +/- 25 MHz
Do you offer discounted pricing for quantity purchases? Yes. We offer quantity discounts to customers purchasing 5 or more units. Contact us prior to ordering in order to receive the discount. Sorry, due to manufacturer restrictions, we can not provide discounts on Bel Pro series or Escort products.
Where can I find a manual for my product? Check our product manuals page. We have manuals for most current and many discontinued radar detectors.
How do I send a product in for repair under warranty? Warranty repairs need to be handled directly through the product manufacturer, with the exception of a couple of brands that we warranty ourselves. We keep a database of all manufacturers contact info and would gladly provide it to you if you are having trouble tracking it down. Simply contact us with your request.
International Radar Detector Questions
Are radar detectors legal in my country? Unfortunately we do not have the answer
to this question. We have shipped successfully too many different countries. In many countries these
products are legal to own but are illegal to use. This ultimately leaves it up to you as the customer
to know the laws and restriction of your country.
We currently will not attempt shipment at all to following countries: Portugal, Turkey, Yugoslavia, Croatia, Saudi Arabia, Egypt, Iraq, and Iran.
Which radar detector would you recommend for international use? It is not possible
to answer this question without knowing which bands of radar police use in your country. We have found
that in an overwhelming majority of countries, police use the same radar bands as in the United States.
If this is the case in your country, you can choose from any detector that we sell.
In rare cases, we have found that in some areas police use the Ku radar band, or a different portion of the Ka band. These frequencies are not used in the United States at this time. The Ku radar band is best detected by models such as the Cobra SPX 6700 radar detector.
Do you offer a guaranteed delivery time for international orders? No. We only offer an estimated delivery date. Unfortunately we have no control over how long customs may take to process and clear your package for delivery.
Customs will not allow me to import this product. Can I get a refund? No. It is your responsibility prior to placing an order with us to know and understand the laws of your country. If radar detectors are illegal to import into your country then do not place the order. Any package confiscated by customs will be abandoned by us and you will not receive a refund. For more information, refer to our International Orders page.
I have received my radar detector and it was confiscated by the police. Can I get a refund? No. It is your responsibility prior to placing an order with us to know and understand the laws of your country. We are not responsible for your confiscated detector, nor are we in any way responsible for any other fine or punishment that you may incur. For more information, refer to our International Orders page.
What delivery service do you use for international shipments? All international shipments are shipped using one of the following major carriers: UPS, Fedex, or USPS Global Express mail. The courier is chosen based upon cost and prior service received shipping to your country. It is our goal to make all international deliveries quick and cost effective to our customers. For more information, refer to our International Orders page.
Can you ship the anti-photo sprays internationally? No. These products are considered to be flammable, which means they are considered hazardous materials and cannot be shipped by air. We also do not currently offer any kind of ocean freight service.
Questions About Ordering
How do I know if a product is in stock? Products that are out of stock are either listed as "Out of stock" on the product page if we are not accepting orders, or they are clearly marked as "backordered" or "pre-order" if we are accepting orders for a product that is not in stock. If you are ordering larger quantities, contact us for availability.
When will my order ship? We are committed to providing same day shipping on all in-stock orders that are placed before 6:00 PM, Eastern Time. More details are available in our shipping policy.
Where is my tracking number? Once we ship an order, an email is automatically sent to the email address that you provided during the checkout process. Automatically generated emails like this are sometimes flagged as spam by email programs, so check your spam folder if you think your order should have shipped but didn't get an email. Of course, you can always contact us for your tracking number.
I don't like to place orders over the internet. Is there another way? Of course! We are sensitive to our customer's privacy concerns and we are more than happy to take your order by phone. If you would prefer to fax us your order, just complete our order form.
Do you accept purchase orders? We do not accept purchase orders, but we can offer alternatives that usually work for schools, government agencies, and other organizations that prefer to use purchase orders.
Why are your prices so low? Are you selling refurbished products? We are able to offer great prices on most products because our sales volume allows us to negotiate great prices. Everything that we sell is brand new, we NEVER sell refurbished or gray market merchandise.
What is your return policy? We accept returns of unopened items, but a 15% restocking fee applies. If you receive a defective product, we will replace it at our expense. Exchanges are allowed for store credit, provided you have all items that came with the product, including the packaging. More details are available in our returns policy.
Which shipping provider do you use? Typical shipments to addresses within the United States are sent by UPS. Shipments to APO addresses and PO boxes are sent via the US Postal Service's Priority Mail service. International shipments are sent either by UPS or the USPS's Global Express Mail, at our discretion.
Do you ship to addresses outside of the United States? Yes! We ship worldwide using either UPS or the US Postal Service's Global Express Mail, at our discretion. Read our international orders information page for full details.
Where are you located? Our main office and warehouse is located in Rock Hill, South Carolina. Orders are shipped from this location. Our complete address can be found on our contact us page.